Topcat Pet Products, Inc.

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Legal Notice
• All notices from Topcat Pet Products, Inc. to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Topcat Pet Products, Inc. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
  
  1931 Freedom Ct.
  Zion, IL 60099
  Delivery shall be deemed to have been made by You to Topcat Pet Products, Inc. five (5) days after the date sent.



• Copyright
• All content appearing on this Web site is the property of:
  
  Topcat Pet Products, Inc.
  1931 Freedom Ct.
  Zion, IL 60099
  Copyright © 2009-2010 Topcat Pet Products, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2010 Topcat Pet Products, Inc. All rights reserved.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Topcat Pet Products, Inc.. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Topcat Pet Products, Inc. or any third party, except as expressly granted herein.



• Use Of Site
• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Topcat Pet Products, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Topcat Pet Products, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Topcat Pet Products, Inc. and its subsidiaries.



• Privacy Policy
• Topcat Pet Products, Inc. use of personal information that you may submit to Topcat Pet Products, Inc. through this Web site is governed by the Topcat Pet Products, Inc. Privacy Policy. This privacy policy sets out how Topcat Pet Products, Inc. uses and protects any information that you give Topcat Pet Products, Inc. when you use this website. Topcat Pet Products, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Topcat Pet Products, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 23, 2009. What we collect - We may collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; and, other information relevant to customer surveys and/or offers What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping; We may use the information to improve our products and services; We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided; From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information - You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@topcatpetproducts.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Topcat Pet Products, Inc. 1931 Freedom Court, Zion, Illinois 60099. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



• Shipping & Delivery
• At this time, Topcat Pet Products, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Topcat Pet Products, Inc. ships merchandise to Canada, as well as certain international locations (Please ask). The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Shipping is generally via UPS or the United States Postal Service, depending upon the weight and size of the order, as well as the geographic location. Our shipping charges also include a standard processing and handling fee, which is included in the total shipping charges reflected at checkout. Most orders are shipped within two days of receipt, unless there are questions or further information required to fulfill your order. You will initially receive an e-mail if we require additional clarification prior to shipping your order. If we receive no response to our e-mail, we may call the phone number that you provided with your order for further clarification.



• International
• Customs and import duties may be applied to International orders when the shipment reaches its destination, unless otherwise noted. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for further details.
  
  Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Topcat Pet Products, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



• Sales Tax
• Topcat Pet Products, Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped for residents of Illinois and California only. Currently, the sales tax rate for Illinois residents is 7% and for California residents is 8.25%.



• Warranties
• The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Topcat Pet Products, Inc. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Topcat Pet Products, Inc. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Topcat Pet Products, Inc. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  



• Return Policy
• You may purchase merchandise from this Web site by using any one of the payment options listed in our checkout page, including PayPal, Visa, Mastercard and Discover. Currently, we do not accept American Express. Topcat Pet Products, Inc. reserves the right to change its payment procedures at any time without prior notice to you. If you wish to pay by personal check, prior arrangements with Topcat Pet Products, Inc. must be made. Please call 1-877-5TOPCAT for more details. Return of merchandise is accepted if the products are damaged or inoperable. Please send the package back according to the return directions including in your package, or to our home office address at 1931 Freedom Court, Zion, Illinois 60099. If you need more information, please feel free to call toll-free 1-877-5TOPCAT (1-877-586-7228).



• Store Hours
• Customer service is available as defined on the Contact Us page of this Web site. We generally are available from 12 noon to 8:00 pm Central Time Monday through Friday, and various hours on the weekend. We will respond to most e-mail requests or inquiries the same day they are received, or at the very least the following day.



• Miscellaneous
• VOID WHERE PROHIBITED:
  Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Topcat Pet Products, Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
  
  GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Topcat Pet Products, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
  
  MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Topcat Pet Products, Inc. with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Topcat Pet Products, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Topcat Pet Products, Inc.. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.